The user may avail services through the platform and the company shall dispatch the orders placed through booking on the platform. The time frame for delivery to be completed within the country ranges from 2-5 working days, whereas in the case of international shipments, the delivery period ranges from 3-10 working days. Such services shall be placed for delivery through the third-party service provider providing services in user’s city, state. All Services shall additionally include delivery charges as mentioned on the website, package selected and also based on the location to which the delivery shall be undertaken. Delivery charges shall be charged unless and until the company expressly waives off at its discretion.
All the tracking details shall be SMSed, Emailed to the registered mobile number and Email Id provided by user on registering on our platform. The user shall have access to these details upon availing the services.
All services on our platform shall be inclusive of a delivery charge as mentioned on the website and final invoice that will be generated. The a delivery charge shall be charged by default for the delivery of user’s product. In a situation where the delivery charges are exceeding, user shall be notified regarding the same and delivery of the product shall be commenced based on user’s confirmation. Delivery charges depend on the country of destination, the volume of product, type of product, time speed of delivery.
If the delivery is incomplete or the delivery has not been undertaken, then the User may raise a complaint on our customer support email Id provided on the terms of service and privacy policy. We may investigate into the issue and then proceed with a refund at the earliest in case of a discrepancy in providing services to user.
All the tracking details shall be SMSed as well as Emailed to the registered mobile number and Email Id provided by user on registering on our platform. User may have access to these details upon availing the services.
All products placed online will be eligible for online tracking either on our platform or through the service provider’s platform who will provide user with a tracking ID for order by which user can track delivery on the platform. Company shall message user the tracking details after the order is dispatched. User can also see the tracking details in user order history panel in the account during log in.